Comcast Jobs:

CAE Inside Sales (Oak Brook, IL) 10.19.09
Provide inbound telephone support via a proprietary computer system by selling cable, high-speed internet and digital telephone services to new and existing customers. Explain new marketing promotions and programs and respond to routine issues regarding our products/services. Successful candidates need to display empathy with customers, provide
excellent customer service and transition calls to a sales opportunity. High energy, enthusiasm and professionalism are a must. Bilingual Spanish is a plus. Dream Big and earn unlimited commission!!!

CAE-Billing/Repair Rep 1 10.05.09 Tinley Park, IL
Provides inbound telephone support via a proprietary computer system to customers experiencing technical difficulties and equipment problems in order to reduce service calls and improve customer satisfaction. Enters account information into the billing system in order to accurately execute customer orders, schedule installs and trouble calls, and document customer accounts on a daily basis. Researches status of installation and service calls in order to resolve customer complaints; researches misapplied payments, billing and service adjustments. Meets or exceeds departmental telephone response standards to maintain NCTA and FCC requirements. Communicates with customers in order to respond
to billing questions; resolves service concerns; provides rate and programming information; initiates upgrade of current service and sell our products and services. Explains customer billing in detail to give customers a clear understanding of charges. Meets minimum requirements in the areas of Sales, Quality and Productivity by efficiently answering and handling calls. Performs other duties as assigned. Must be able to work evening shifts, weekends and holidays. Must be prompt, punctual and have consistent attendance. Bilingual a plus!

Customer Account Executive Billing Rep 1– – Woodridge 54734653
Performs a variety of Customer Service functions within a Call Center environment that include: Resolving billing issues and accepting payments for existing customer’s cable/internet/phone service; Up-selling and cross-selling our cable products. 2 years previous exceptional Call Center or Customer service experience is required. Must have strong communication skills, and be proficient with computers. Must have ability to pass basic skills/aptitude tests. Must be able to work any day from 6AM-midnight, including weekends and holidays.

Direct Sales Rep-Winback –Merrillville, In Req#54866357
Direct Sales Field position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Sell additional Comcast products in assigned single family areas to existing Comcast subscribers. Demonstrate thorough & current competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services. Effectively develop rapport with customers. Evaluate customer’s existing and potential product needs and make recommendations and follow through with the sales process
resulting in a customer sale. Minimum qualifications: High School Diploma or equivalent required. College degree preferred. Direct sales experience preferred. Strong competencies in customer focus and planning/organization.

Direct Sales Rep-MDU –North Ave (City) Req#54802309
Direct Sales Field position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Sell additional Comcast products in assigned single family areas to existing Comcast subscribers. Demonstrate thorough & current competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services. Effectively develop rapport with customers. Evaluate customer’s existing and potential product needs and make recommendations and follow through with the sales process
resulting in a customer sale. Minimum qualifications: High School Diploma or equivalent required. College degree preferred. Direct sales experience preferred. Strong competencies in customer focus and planning/organization.

Direct Sales Rep-MDU –North Ave (City) Req#54802315
Direct Sales Field position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Sell additional Comcast products in assigned single family areas to existing Comcast subscribers. Demonstrate thorough & current competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services. Effectively develop rapport with customers. Evaluate customer’s existing and potential product needs and make recommendations and follow through with the sales process
resulting in a customer sale. Minimum qualifications: High School Diploma or equivalent required. College degree preferred. Direct sales experience preferred. Strong competencies in customer focus and planning/organization.

Direct Sales Rep-MDU –North Ave (City) Req#54802329
Direct Sales Field position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Sell additional Comcast products in assigned single family areas to existing Comcast subscribers. Demonstrate thorough & current competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services. Effectively develop rapport with customers. Evaluate customer’s existing and potential product needs and make recommendations and follow through with the sales process
resulting in a customer sale. Minimum qualifications: High School Diploma or equivalent required. College degree preferred. Direct sales experience preferred. Strong competencies in customer focus and planning/organization.

Direct Sales Rep-MDU –North Ave (City) Req#54802373
Direct Sales Field position with excellent opportunity for advancement. Sell and promote Comcast products with focus on video, high-speed internet and phone services. Sell additional Comcast products in assigned single family areas to existing Comcast subscribers. Demonstrate thorough & current competitive knowledge of features,
benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services. Effectively develop rapport with customers. Evaluate customer’s existing and potential product needs and make recommendations and follow through with the sales process resulting in a customer sale. Minimum qualifications: High School Diploma or equivalent required. College degree preferred. Direct sales experience preferred. Strong competencies in customer focus and planning/organization.

Communication Technician – North Ave – Chicago
Perform a variety of functions including the installation, repairing and servicing of cable, internet and phone for Comcast customers. Work in a fast pace, troubleshooting environment with the ability to use retention, up selling and upgrading techniques. Experience working outdoors in all types of weather, and ability to properly operate and
maintain installation tools and equipment is a plus. Flexible work schedule is required with the ability to work evenings, weekends, holidays and overtime. Must be able to climb ladders, lift 80 lbs. or more, and work in confined spaces required. Valid drivers’ license
with a good driving record and a High School Diploma or equivalent is also required

Communication Technician – 112th Street – Chicago
Perform a variety of functions including the installation, repairing and servicing of cable, internet and phone for Comcast customers. Work in a fast pace, troubleshooting environment with the ability to use retention, up selling and upgrading techniques. Experience working outdoors in all types of weather, and ability to properly operate and
maintain installation tools and equipment is a plus. Flexible work schedule is required with the ability to work evenings, weekends, holidays and overtime. Must be able to climb ladders, lift 80 lbs. or more, and work in confined spaces required. Valid drivers’ license
with a good driving record and a High School Diploma or equivalent is also required

Installation Technician – Cortland Ave – Chicago
Perform necessary operations dealing with the cable system and subscriber. Install descrambling devices, converters, and secondary outlets. Demonstrate and explain converter operation to subscriber. Collect or exchange converters and collect funds from subscribers as required. Operate necessary hand tools and vehicles as required. May
climb poles and/or ladders. High School Diploma or equivalent. Six months to one years experience CAE Billing/Service – Springfield, IL

Customer Account Executive

Provides inbound telephone support via a proprietary computer system to customers experiencing technical difficulties and equipment problems in order to reduce service calls and improve customer satisfaction. Initiates upgrade of current service and sell our products and services. Communicates with customers in order to respond to billing questions; resolves service concerns; provides rate and programming information. Researches status of installation and service calls in order to resolve customer complaints; researches misapplied payments, billing and service adjustments. Explains customer billing in detail to give customers a clear understanding of charges. Enters account information into billing system in order to accurately execute customer orders, schedule installs and trouble calls, and document customer accounts on a daily basis. Meets minimum requirements in the areas of Sales, Quality and Productivity by efficiently answering and handling calls Meets or exceeds departmental telephone response standards to maintain NCTA and FCC requirements, performs other duties as assigned. Must be able to work all shifts, including evenings, weekends and holidays. Must be prompt, punctual and have regular attendance.

Manager, Retail Sales – Schaumburg Illinois
Lead a team of sales account executives across several accounts and retail sales channels. Manage the hiring process, manage productivity and performance, develop incentive programs, train staff, calculate commissions, present results, etc. Implement corporate and division retail strategies. Proactively communicate retail needs with corporate and division contacts. Initiate, coordinate and manage process and marketing improvements across the region. Develop and maintain relationship with regional/district/store level management contacts. Coordinate and compile reports. Problem solve with internal local Comcast staff on retail related issues. Supervisory and managerial experience preferred. Cable experience preferred and/or experience in the following related industries: satellite TV, telephony, wireless or on-line services. Excellent communication and leadership skills. Strong planning, analytical, problem solving, administrative and time management skills required. PC proficient and the ability to utilize Microsoft Office Products. Self-motivated and self-directed. Must be able to work evenings and weekends when needed. Must be able to manage multiple projects at one time. Must have reliable transportation

New Business Account Executive (Outside Sales) – Greater Chicago Region, IL
Acquiring new business customers for Comcast’s Business Class Internet, TV and Digital Voice service(s). Meet and exceed established activity and quota goals. This position develops leads, contacts prospects, makes appointments and closes the opportunities. Contact cold and warm prospects through a combination of telephone and in person calls to obtain appointments. Maintain personal performance and contact information including contact database, activity reporting and sales forecasts. Utilize appointments to determine customer needs and present Comcast Business Class solutions. Assist customers and prospects in attaining their goals through proper utilization of Company products and
services to ensure goodwill between customers and Comcast. 2-5 yrs Voice and Telephony Sales experience, excellent verbal and written communication skills, and knowledge of MS Office required. College degree is preferred, but not required. Ability to work independently
with little or no supervision and complete task successfully. Knowledge of Microsoft Word, excel, Power Point. Must have and maintain a valid driver’s license and have access to reliable transportation.

Regional Outbound Sales Representative – Schaumburg, IL
COMCAST is looking for talented sales leaders to join our Full and Part Time Outbound Sales Team. Responsibilities include: Sales of Comcast Internet, Video and Voice services to residential consumers via outbound calls. Upgrading existing customers to additional available services. Knowledgeable of Comcast products and services to facilitate sales efforts. Achieve and exceed monthly sales and goal objectives. Markets premium services to existing customer base. Follows up on leads provided by marketing campaigns. As part of a service oriented organization, performs other work-related duties as assigned. Successful candidates will: Possess high energy and self-motivation. Have 1 to 2 years of sales or customer service experience. . Ability to use computers proficiently. Strong communication skills required. Some business to business sales experience preferred, but not required. Spanish language skills are desirable. Education: HS Diploma or GED required.

Communications Technician – Requisition # 54335256 & # 54335440– Skokie, IL
Perform a variety of functions including the installation, repairing and servicing of cable, internet and phone for Comcast customers. Work in a fast pace, troubleshooting environment with the ability to use retention, up selling and upgrading techniques. Experience working outdoors in all types of weather, and ability to properly operate and
maintain installation tools and equipment is a plus. Flexible work schedule is required with the ability to work evenings, weekends, holidays and overtime. Must be able to climb ladders, lift 80 lbs. or more, and work in confined spaces required. Valid drivers’ license
with a good driving record and a High School Diploma or equivalent is
also required

Communications Technician – Requisition # 54335263 & 54335261 – Lake Zurich, IL
Perform a variety of functions including the installation, repairing and servicing of cable, internet and phone for Comcast customers. Work in a fast pace, troubleshooting environment with the ability to use retention, up selling and upgrading techniques. Experience working outdoors in all types of weather, and ability to properly operate and
maintain installation tools and equipment is a plus. Flexible work schedule is required with the ability to work evenings, weekends, holidays and overtime. Must be able to climb ladders, lift 80 lbs. or more, and work in confined spaces required. Valid drivers’ license
with a good driving record and a High School Diploma or equivalent is also required

Communications Technician – Requisition # 54164299 & 54335082 – Mount Prospect, IL
Perform a variety of functions including the installation, repairing and servicing of cable, internet and phone for Comcast customers. Work in a fast pace, troubleshooting environment with the ability to use retention, up selling and upgrading techniques. Experience working outdoors in all types of weather, and ability to properly operate and
maintain installation tools and equipment is a plus. Flexible work schedule is required with the ability to work evenings, weekends, holidays and overtime. Must be able to climb ladders, lift 80 lbs. or more, and work in confined spaces required. Valid drivers’ license
with a good driving record and a High School Diploma or equivalent is also required

Communications Technician – Requisition #53998657– Mchenry, IL
Perform a variety of functions including the installation, repairing and servicing of cable, internet and phone for Comcast customers. Work in a fast pace, troubleshooting environment with the ability to use retention, up selling and upgrading techniques. Experience working outdoors in all types of weather, and ability to properly operate and
maintain installation tools and equipment is a plus. Flexible work schedule is required with the ability to work evenings, weekends, holidays and overtime. Must be able to climb ladders, lift 80 lbs. or more, and work in confined spaces required. Valid drivers’ license
with a good driving record and a High School Diploma or equivalent is also required

All applicants must Apply Online by going to www.comcast.com